Evaluating CitizenshipWorks

The New American Campaign (NAC) aims to modernize and streamline access to naturalization services, so that greater numbers of legally qualified permanent residents take the critical step to becoming American citizens.

CW eval visualAssessment and learning are an important part of this effort. That’s why NAC has commissioned Harder + Company to conduct a data-driven analysis of NAC’s activities. A first annual assessment report is expected for later in 2013.

In parallel, some NAC partners independently commission their own assessments. For instance, the Immigration Advocates Network and ProBono.Net have commissioned an evaluation of CitizenshipWorks, a collection of web-based tools that support the screening of naturalization-eligible individuals and their application for citizenship.

The evaluators report a favorable reception of the CitizenshipWorks tool, noting it “has demonstrated that it can significantly increase efficiency and achieve higher success rates over traditional group processing and individual assistance, offering the potential for dramatically increasing the numbers of immigrants that legal services organizations can serve with existing resources of staff, volunteers, and funding.”

The evaluators also point to the importance of the rollout phase since glitches “can create a bad vibe among users that hampers implementation down the road”—an important learning that NAC incorporates in its approach to innovation.

You can access a pdf version of the report here.

Harder + Company’s broad evaluation of the NAC will include more data on CitizenshipWorks and complement the findings of this report later this year.

The New American Campaign is unique in its emphasis on innovative approaches to delivering naturalization assistance. This makes the campaign’s commitment to learning and assessment even more important.

Posted on August 12, 2013

Our Impact

  • The Campaign has completed over 3,700 naturalization workshops and clinics.
  • Over 250,000 citizenship applications completed since July 2011.

    Saved aspiring citizens and their families over $206million in legal and application fees.
  • Adopted scalable technology. MP3 players, Google Voice, and Virtual Private Network (VPN) services are being used to enhance naturalization service delivery.
  • Expanded New American Workforce (an effort to provide naturalization assistance within corporations) which has partnered with over 100 businesses across the nation, ranging from hotels in Miami to American Apparel in Los Angeles.
  • Deployed Citizenshipworks, an online tool, across the Campaign in multiple settings and languages. A newly redesigned platform guides applicants through through their citizenship application from start to finish and connects applicants to legal help at partnering non-profits.
  • Were instrumental in inspiring the US Citizenship and Immigration Service to support the Citizenship Corners initiative.
  • Created innovative partnerships with public libraries, school districts, universities, social service agencies, and employers, all of which yield not only greater numbers of applicants but also greater awareness of the naturalization process.
  • Deployed a large-scale volunteer recruitment program through an e-learning course.

    Reached diverse communities. Local partners consistently outreach and provide culturally competent and language-appropriate services.
Learn more from our
Impact Report.

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Who We're Helping

People come to America from all over the world with dreams of achieving a better life for themselves and their families and calling this great nation home. Eight million people who live, work, and pay taxes in this country are eligible for citizenship, yet only about eight percent of them naturalize each year. Find out more about these individuals and the barriers they face.Read More